> For the complete documentation index, see [llms.txt](https://docs.booldesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-start-a-remote-desktop-connection.md).

# How to Start a Remote Desktop Connection

**Overview**

The Remote Connection feature allows you to view and control a managed computer's screen in real-time. This is essential for hands-on troubleshooting, installing software, or guiding a user through a complex process. You can connect with the user's permission (ideal for support calls) or via an unattended session (ideal for maintenance when the user is away).

#### **Step-by-Step Guide**

**1. Locate the Computer**

Navigate to the main list of managed devices.

* From the main menu, expand the Computer section (1) and click on Computers (2).
* Locate the specific machine you want to access (e.g., `#BDESK-CL2`).
* Click the Remote Desktop icon (monitor symbol) (3) located next to the computer's status indicator.

<figure><img src="/files/cRzoQadb6JbgAdXR5iCH" alt=""><figcaption></figcaption></figure>

**2. Select Connection Type**

A "Remote Connection" window will appear, asking how you want to connect.

* **Connection Type:** Choose one of the following:
  * **Connect with Permission:** The user will see a prompt asking them to allow the connection. This is best for privacy when the user is present.
  * **Unattended Session:** This connects immediately without requiring user approval.
* **Select Session:** Choose the active user session from the dropdown menu (if multiple users are logged in).
* Click Connect to launch the session.

<div align="left"><figure><img src="/files/JixzYs4j9etkFxzUqEmJ" alt=""><figcaption></figcaption></figure></div>

**3. Control the Remote Device**

A new browser tab or window will open, displaying the user's desktop.

* You now have full mouse and keyboard control over the remote machine.
* **Side Toolbar:** On the left side of the screen, a toolbar (2) provides quick access to essential tools:
  * **Actions:** Send special key commands (like `Ctrl+Alt+Del`) or reboot the machine.
  * **Display:** Adjust screen resolution or quality settings.
  * **Record:** Start a video recording of the session for audit or training purposes.

<figure><img src="/files/tXgMFNJJFcrxCxugibB7" alt=""><figcaption></figcaption></figure>