How to Manage Services Remotely

Overview

The Remote Service Manager gives you full control over the background services running on a managed computer. Whether you need to restart a stuck print spooler, stop a malfunctioning application service, or change a service's startup type (e.g., from Manual to Automatic), you can do it instantly through the Live Connection interface without interrupting the user's session.

Step-by-Step Guide

1. Access the Services Tool

First, establish a live connection to the device you wish to manage.

• Navigate to the computer's details page (e.g., #BDESK-CL2) (1).

• Click on the Live Connection tab (2) in the top navigation bar.

• From the sidebar menu on the left, select Services (3).

2. View Service Status

The main panel (4) displays a comprehensive list of all services installed on the device.

• Identity: You can see both the Service Name (system name, e.g., AppInfo) and the Display Name (friendly name, e.g., Application Information).

• Current State: The Status column clearly indicates if a service is currently Stopped or Running (highlighted in green).

• Configuration: The Start Type dropdown shows how the service is configured to launch (e.g., Manual, Automatic, Disabled).

3. Control Service Actions

You can modify the state of any service using the controls in the Actions column on the far right:

• Start/Restart: Click the Play icon (▶) to start a stopped service.

• Stop: Click the Stop icon (⊖) to halt a running service.

• Change Startup Type: You can also change the Start Type directly from the dropdown menu (e.g., changing a service from "Manual" to "Automatic" so it starts when the computer boots).