How to Manage Services Remotely

Overview

The Remote Service Manager gives you full control over the background services running on a managed computer. Whether you need to restart a stuck print spooler, stop a malfunctioning application service, or change a service's startup type (e.g., from Manual to Automatic), you can do it instantly through the Live Connection interface without interrupting the user's session.

Step-by-Step Guide

1. Navigate to the Computer List

Start by locating the device you need to manage.

• From the main menu, go to Devices > Computers (1 & 2).

• Click on the name of the target computer (e.g., #BDESK-CL1) (3) to open its details.

2. Access the Services Tool

Once on the device details page, establish a live connection.

• Click on the Live Connection tab (1) in the top navigation bar.

• In the left sidebar, click on Services (2) to load the list of services.

3. Manage Service Status and Startup Type

The main panel displays all services. You can use the search bar (3) to find a specific service (e.g., "Spooler").

• Status: The Status column shows if a service is currently Running (green) or Stopped.

• Start Type: You can change how a service behaves at boot by selecting an option from the dropdown menu (e.g., Disabled, Manual, or Automatic).

• Actions: Use the control icons on the far right to take immediate action:

  • Play Icon (▶): Start or restart the service.

  • Stop Icon (⊖): Stop a running service immediately.