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BoolDesk Product Documents
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BoolDesk Product Documents
  • Welcome
    • Help Desk Module
    • System Management Module
    • Security Module
    • Asset Management Module
    • Project Management Module
    • Change Management Module
    • Contract Management Module
    • Configuration Policies
    • Application Management
    • General
    • Project
    • Asset
    • Help Desk
      • How to define business hours
      • How to create a new category
      • How to configure the SLAs
      • How to define the SLA matrix
      • How to Add Analysts
      • How to create an analyst group
      • How to create a user group
      • How to Create and Configure a Service Catalog Item
      • How to Customize the Incident Form Layout
      • How to configure business rules
      • How to create a workflow
      • How to Create Resolution Templates
      • How to add a CAB group
    • Notifications
    • Logs
    • System Settings
    • Users - Roles - Groups
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. HOW TO CONFIGURE SETTINGS

Help Desk

How to define business hoursHow to create a new categoryHow to configure the SLAsHow to define the SLA matrixHow to Add AnalystsHow to create an analyst groupHow to create a user groupHow to Create and Configure a Service Catalog ItemHow to Customize the Incident Form LayoutHow to configure business rulesHow to create a workflowHow to Create Resolution TemplatesHow to add a CAB group
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