> For the complete documentation index, see [llms.txt](https://docs.booldesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.booldesk.com/how-to-configure-settings/help-desk.md).

# Help Desk

- [How to define business hours](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-define-business-hours.md)
- [How to create a new category](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-new-category.md)
- [How to configure the SLAs](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-configure-the-slas.md)
- [How to define the SLA matrix](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-define-the-sla-matrix.md)
- [How to Add Analysts](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-add-analysts.md)
- [How to create an analyst group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-an-analyst-group.md)
- [How to create a user group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-user-group.md)
- [How to Create and Configure a Service Catalog Item](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-and-configure-a-service-catalog-item.md)
- [How to Customize the Incident Form Layout](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-customize-the-incident-form-layout.md)
- [How to configure business rules](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-configure-business-rules.md)
- [How to create a workflow](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-workflow.md)
- [How to Create Resolution Templates](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-resolution-templates.md)
- [How to add a CAB group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-add-a-cab-group.md)