> For the complete documentation index, see [llms.txt](https://docs.booldesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-create-a-ticket-report-an-issue.md).
# How to Create a Ticket (Report an Issue)
**Overview**
Creating a ticket is the standard way to report incidents or technical issues to the support team. BoolDesk provides two convenient ways to initiate a ticket: directly from the user self-service portal or via the quick-action menu for analysts.
#### **Step-by-Step Guide**
**1. Initiate the Ticket**
You can start a new ticket using one of the following methods:
* Method A: From the Self-Service Portal (For Users) On the main home screen, locate the Report an Issue card and click on it. This is the standard method for end-users.
* Method B: From the Quick Action Menu (For Analysts) If you are working inside the system, click the plus icon (+) (1) in the top header. From the menu that appears, select Ticket (2).
**2. Fill in the Incident Details**
The "Report an Issue" form will appear. Fill in the necessary details to help the support team understand and prioritize the problem.
* Classification: Select the Urgency (e.g., Medium) and Impact (e.g., Only Me) to establish priority.
* Categorization: specific the Category (e.g., IT), Subcategory (e.g., Hardware), and the specific Item (e.g., Device Install) related to the issue.
* Requester: Confirm the user experiencing the issue is listed in the Requester field.
* Description: Enter a clear Subject (e.g., "Install the new 3D printer") and a detailed Description of the problem or request.
**3. Submit the Ticket**
* You can optionally attach screenshots or logs using the Attach a file button.
* Click Submit to finish. The ticket will be created and assigned a unique ID for tracking.