# How to Create Resolution Templates

**Overview**

Resolution Templates allow your support team to quickly resolve tickets with pre-defined responses. Instead of typing out the same solution for recurring issues (like "Password Reset" or "Printer Fix"), an analyst can simply select a template. These templates can also automatically log work time, ensuring accurate tracking of effort with minimal clicks.

#### **Step-by-Step Guide**

**1. Navigate to Resolution Template Settings**

Access the template configuration section from the helpdesk settings.

* From the main menu, go to Settings (1).
* Under the `Helpdesk` section (2), click on Resolution Template (3).
* Click the Add Resolution Template button (4) in the top right corner.

<figure><img src="/files/NufpwgeiEqz8HQO80Gq5" alt=""><figcaption></figcaption></figure>

**2. Configure the Template Details**

In the pop-up window, define the content of your solution.

* Name: Enter a clear name for the template (e.g., `Print Resolution Template`).
* Template Body: In the rich text editor, write the standard solution text that will be added to the ticket closure notes.

**3. Specific Automatic Worklog (Optional)**

A powerful feature of resolution templates is the ability to automatically log time when the template is used.

* Add Worklog: Toggle this switch to On if you want this template to record time automatically.
* Work Log Description: Enter the text that will appear in the worklog entry (e.g., "QUICK FIX SUMMARY: Restart printer").
* Work Log Duration: Specify the time in minutes (e.g., `10`) that should be logged for this task.
* Click Save to finish creating the template.

<figure><img src="/files/ohqfuBRjScLvuxZpayl7" alt=""><figcaption></figcaption></figure>


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