# How to Create Resolution Templates **Overview** Resolution Templates allow your support team to quickly resolve tickets with pre-defined responses. Instead of typing out the same solution for recurring issues (like "Password Reset" or "Printer Fix"), an analyst can simply select a template. These templates can also automatically log work time, ensuring accurate tracking of effort with minimal clicks. #### **Step-by-Step Guide** **1. Navigate to Resolution Template Settings** Access the template configuration section from the helpdesk settings. * From the main menu, go to Settings (1). * Under the `Helpdesk` section (2), click on Resolution Template (3). * Click the Add Resolution Template button (4) in the top right corner.

**2. Configure the Template Details** In the pop-up window, define the content of your solution. * Name: Enter a clear name for the template (e.g., `Print Resolution Template`). * Template Body: In the rich text editor, write the standard solution text that will be added to the ticket closure notes. **3. Specific Automatic Worklog (Optional)** A powerful feature of resolution templates is the ability to automatically log time when the template is used. * Add Worklog: Toggle this switch to On if you want this template to record time automatically. * Work Log Description: Enter the text that will appear in the worklog entry (e.g., "QUICK FIX SUMMARY: Restart printer"). * Work Log Duration: Specify the time in minutes (e.g., `10`) that should be logged for this task. * Click Save to finish creating the template.