> For the complete documentation index, see [llms.txt](https://docs.booldesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-resolution-templates.md).
# How to Create Resolution Templates
**Overview**
Resolution Templates allow your support team to quickly resolve tickets with pre-defined responses. Instead of typing out the same solution for recurring issues (like "Password Reset" or "Printer Fix"), an analyst can simply select a template. These templates can also automatically log work time, ensuring accurate tracking of effort with minimal clicks.
#### **Step-by-Step Guide**
**1. Navigate to Resolution Template Settings**
Access the template configuration section from the helpdesk settings.
* From the main menu, go to Settings (1).
* Under the `Helpdesk` section (2), click on Resolution Template (3).
* Click the Add Resolution Template button (4) in the top right corner.
**2. Configure the Template Details**
In the pop-up window, define the content of your solution.
* Name: Enter a clear name for the template (e.g., `Print Resolution Template`).
* Template Body: In the rich text editor, write the standard solution text that will be added to the ticket closure notes.
**3. Specific Automatic Worklog (Optional)**
A powerful feature of resolution templates is the ability to automatically log time when the template is used.
* Add Worklog: Toggle this switch to On if you want this template to record time automatically.
* Work Log Description: Enter the text that will appear in the worklog entry (e.g., "QUICK FIX SUMMARY: Restart printer").
* Work Log Duration: Specify the time in minutes (e.g., `10`) that should be logged for this task.
* Click Save to finish creating the template.