# How to Add Analysts **Overview** Analysts are the support agents responsible for handling tickets, managing assets, and resolving user issues. By adding a user as an analyst, you are upgrading their permissions from a standard requester to a helpdesk staff member. You can further refine their access by assigning specific roles and scopes (e.g., limiting them to only see tickets from their own department). #### **Step-by-Step Guide** **1. Navigate to Analyst Settings** Access the analyst management section from the helpdesk settings. * From the main menu, go to Settings (1). * Under the `Helpdesk` section (2), click on Analysts (3). * Click the Add Analyst button (4) in the top right corner.

**2. Select User and Assign Role** In the "Assign User Role" window, you will select the user and define their level of access. * User: Search for and select the existing user you wish to promote to an analyst (e.g., "John Doe"). * Role & Scope: *Note: While the dropdown in the screenshot is empty, this is where you would typically select a Role (like "Technician" or "Supervisor") and a Scope (defining if they can see all tickets, or only those assigned to them).* * Click Save to finalize the promotion.