# How to Add Analysts
**Overview**
Analysts are the support agents responsible for handling tickets, managing assets, and resolving user issues. By adding a user as an analyst, you are upgrading their permissions from a standard requester to a helpdesk staff member. You can further refine their access by assigning specific roles and scopes (e.g., limiting them to only see tickets from their own department).
#### **Step-by-Step Guide**
**1. Navigate to Analyst Settings**
Access the analyst management section from the helpdesk settings.
* From the main menu, go to Settings (1).
* Under the `Helpdesk` section (2), click on Analysts (3).
* Click the Add Analyst button (4) in the top right corner.
**2. Select User and Assign Role**
In the "Assign User Role" window, you will select the user and define their level of access.
* User: Search for and select the existing user you wish to promote to an analyst (e.g., "John Doe").
* Role & Scope: *Note: While the dropdown in the screenshot is empty, this is where you would typically select a Role (like "Technician" or "Supervisor") and a Scope (defining if they can see all tickets, or only those assigned to them).*
* Click Save to finalize the promotion.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-add-analysts.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.