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How to Configure Microsoft Entra ID (Azure AD) for BoolDesk

Overview

To enable secure authentication and email integration (such as IMAP/SMTP) within BoolDesk, you must register an application in your Microsoft Entra ID (formerly Azure AD) portal. This process allows BoolDesk to securely communicate with your Microsoft 365 tenant.

Step-by-Step Guide

1. Register a New Application

  • Log in to the Azure Portal and navigate to App registrations (1).

  • Click the + New registration button (2).

  • Name: Enter a clear name for the app, such as BoolDesk Authentication (1).

  • Supported account types: Select Accounts in this organizational directory only (Single tenant) (2).

  • Redirect URI: Select Public client/native (mobile & desktop) (3) from the dropdown menu.

  • Click Register to create the app.

2. Configure Authentication Settings

  • Once the app is created, go to the Authentication blade (1) in the left menu.

  • Scroll down to "Advanced settings" and locate "Allow public client flows".

  • Toggle the switch to Yes (Enabled) (3).

  • Ensure the account type is confirmed as Single tenant (4).

  • Click Save (2).

3. Configure API Permissions

You must grant BoolDesk permission to access user profiles and send/receive email.

  • Navigate to the API permissions blade (2).

  • Click + Add a permission (3).

  • Select Microsoft Graph (4).

  • Choose Delegated permissions.

  • Search for and select the following permissions required for full functionality:

    • email

    • IMAP.AccessAsUser.All

    • Mail.Send

    • offline_access

    • openid

    • profile

    • SMTP.Send

    • User.Read

Once selected, click the Grant admin consent for [Organization Name] button (3) to authorize these permissions for your tenant.

4. Capture Application IDs

Finally, you need to copy the IDs required to connect BoolDesk to this application.

  • Go to the Overview blade (1).

  • Copy the Application (client) ID (2).

  • Copy the Directory (tenant) ID (3).

You will paste these values into your BoolDesk configuration settings to complete the integration.

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