> For the complete documentation index, see [llms.txt](https://docs.booldesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.booldesk.com/how-to-configure-settings/general/how-to-configure-incoming-and-outgoing-email.md).
# How to Configure Incoming and Outgoing Email
**Overview**
Configuring your email channels enables BoolDesk to automatically convert incoming emails into tickets and send outgoing notifications to users. You can configure these settings using standard SMTP/IMAP protocols or, for Microsoft 365 users, the more secure Microsoft Graph API.
#### **Step-by-Step Guide**
**1. Navigate to Email Settings**
Start by accessing the email management section.
* From the main menu, go to Settings (1).
* Under the `General` section, click on Email (2).
* Click the Add Email button (3) to create a new channel.
**2. Configure General Settings**
In the "General" tab, define how the email account will appear to users.
* Display Name: Enter the name users will see when they receive an email (e.g., `BoolDesk Email`).
* Email Address: Enter the primary email address for this channel (e.g., `booldesktest@booldesk.com`).
* Default Mail: Toggle this on if you want this address to be used for all system notifications by default.
**3. Configure Incoming Email (Microsoft Graph API)**
Switch to the Incoming Email tab (1) to set up ticket creation from emails.
* Auth Type: Select Microsoft Graph API from the dropdown menu.
* Email: Re-enter the email address to be monitored.
* Client App Id & Tenant Id: Paste the Application (client) ID and Directory (tenant) ID that you copied from the Azure Portal during the app registration process.
* Test Connection: Click this button to verify the credentials.
* Enabled: Ensure the toggle is turned on to start fetching emails.
{% hint style="info" %}
You need to register BoolDesk as an application on your Azure Entra ID.
{% endhint %}
**4. Configure Outgoing Email (SMTP)**
Switch to the Outgoing Email tab (1) to enable sending notifications.
* Auth Type: Select SMTP (or Microsoft Graph API if preferred).
* Email: Enter the sender address.
* Password (Secret Key): Enter the password for the email account.
* Server & Port: Enter your mail server details. For Outlook/Microsoft 365, use `smtp-mail.outlook.com` and port `587`.
* Test Connection: Click to verify that BoolDesk can send emails.
* Click Save to finalize your email channel configuration.