How to Add and Configure a Domain

Overview

Adding your organization's domain to BoolDesk is essential for enabling secure user authentication and synchronization. By connecting your domain, you can automatically import users and computers directly from your Active Directory, keeping your helpdesk data up-to-date and centralized.

Step-by-Step Guide

1. Navigate to Domain Settings

To begin managing your domains, go to the general settings area.

• From the main menu, go to Settings (1).

• Under the General section, click on Domain (2).

• Click the Add Domain button (3) in the top right corner.

2. Configure Domain Connection Details

In the "Domain" window, you will first set up the connection to your Active Directory.

• Display Name & Domain: Enter a name for the domain (e.g., booldesk.com) and the actual domain address.

• Domain Controller: Enter the IP address of your domain controller (e.g., 10.255.181.76).

• User Credentials: Input the username (e.g., Administrator) and password of an account with permission to read from the directory.

• Discovery Options: Enable the toggles for Discover Clients and Discover Servers to automatically find devices on the network.

• Sync Domain Now: Click this button to test the connection and initiate the first synchronization.

3. Select Computer Organizational Units (OUs)

Once connected, switch to the Computer tab (1) to specify which devices to import.

• Browse the directory tree and check the boxes next to the Organizational Units (OUs) that contain the computers you want to manage in BoolDesk (e.g., the Test OU).

4. Select User Organizational Units (OUs)

Finally, switch to the User tab (1) to import your users.

• Similarly, browse the tree and select the OUs containing the user accounts you wish to import (e.g., ImportUser and its sub-OUs).

• Click Save to finalize the configuration.

Your domain is now configured. BoolDesk will synchronize with the selected OUs, automatically creating accounts for your users and inventory records for your computers.