How to create a worklog in a ticket
Overview
Worklogs are essential for tracking the time and effort spent on resolving tickets. Logging your work provides a clear history of all actions taken, which is valuable for team collaboration, reporting, and understanding the true cost of resolving different types of issues. This guide will show you how to add a worklog entry to a ticket.
Step-by-Step Guide
1. Navigate to the Worklogs Tab
To begin logging your work, open the relevant ticket.
From the Tickets section (1), open the ticket you have been working on (2).
Inside the ticket view, click on the Worklogs tab (3).
To add a new entry, click the + Add Worklog button (4).
2. Enter the Worklog Details
In the "Edit Worklog" window, document the work you completed.
Analyst (1): Confirm your name is selected as the analyst who performed the work.
Description (2): Write a clear and concise summary of the actions you took.
Time Spent (3): Accurately set the
STARTandFINISHdate and time for the period you worked on the ticket. In this example, the work was performed from 9:00 AM to 10:00 AM today, September 25th.Click Save to log your entry.
3. Review the Worklog History
Your worklog is now saved and appears in a chronological list under the Worklogs tab.
Each entry displays the analyst, the time it was logged ("a minute ago"), and the work description, creating a transparent audit trail for the ticket.
The counter on the Worklogs tab will update to reflect the number of entries.
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