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  • Welcome
  • BOOLDESK HOW TO DOCUMENTATION
    • Help Desk Module
      • How to define business hours
      • How to create a new category
      • How to configure the SLAs
      • How to define the SLA matrix
      • How to create an analyst
      • How to create an analyst group
      • How to create a user group
      • How to Create and Configure a Service Catalog Item
      • How to Customize the Incident Form Layout
      • How to configure business rules
      • How to create a workflow
      • How to open a new incident ticket
      • How to open a new service request
      • How to assign a ticket to the analyst/analyst group
      • How to merge a ticket with another one
      • How to send a ticket for approval
      • How to create / assign a task in a ticket
      • How to create a worklog in a ticket
    • System Management Module
    • Patch Management Module
    • Asset Management Module
    • Project Management Module
    • Change Management Module
    • Contract Management Module
    • Configuration Policies
    • Application Management
  • BOOLDESK SETTINGS
    • Infrastructure Settings
    • System Settings
    • Users - Roles - Groups
    • Agent Installation
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  1. BOOLDESK HOW TO DOCUMENTATION
  2. Help Desk Module

How to create a workflow

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