# How to Add Users Manually

**Overview**

If you need to grant access to someone who is not in your corporate directory (Active Directory) or if you are setting up a test account, you can manually create a user profile in BoolDesk. This gives the user a dedicated login, allowing them to submit tickets, view assets, or perform analyst duties depending on the roles you assign later.

#### **Step-by-Step Guide**

**1. Navigate to User Settings**

Access the user management section from the system settings.

* From the main menu, go to Settings (1).
* Scroll down to the `System` section and click on Users (2).
* Click the Add User button (3) located at the top left of the user list.

<figure><img src="/files/BLn6ON4Qu41Y4Kbdpyrl" alt=""><figcaption></figcaption></figure>

**2. Enter User Information**

In the "Add User" window, fill in the required account details.

* Account Credentials: Create a unique Username (e.g., `Joe.Dou`) and enter the user's Email address.
* Personal Details: Enter the Name and Surname (e.g., "Joe" and "Doe"). The Display Name will automatically populate, but you can edit it if needed.
* Password: Set a secure initial Password and confirm it.
* Preferences: Select the user's preferred Language (e.g., English) and Time Zone (e.g., UTC) to ensure their interface and ticket timestamps are correct.
* Click Save to create the new account.

<figure><img src="/files/irGhb6oufQxpqjLe0L2e" alt=""><figcaption></figcaption></figure>


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