# BoolDesk Product Documents

## Documentation

- [Welcome](https://docs.booldesk.com/readme.md)
- [Help Desk Module](https://docs.booldesk.com/how-to-use-modules/help-desk-module.md)
- [How to Create a Ticket (Report an Issue)](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-create-a-ticket-report-an-issue.md)
- [How to Create a Ticket (Request a Service)](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-create-a-ticket-request-a-service.md)
- [How to assign a ticket to the analyst/analyst group](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-assign-a-ticket-to-the-analyst-analyst-group.md)
- [How to merge a ticket with another one](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-merge-a-ticket-with-another-one.md)
- [How to send a ticket for approval](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-send-a-ticket-for-approval.md)
- [How to create / assign a task in a ticket](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-create-assign-a-task-in-a-ticket.md)
- [How to create a worklog in a ticket](https://docs.booldesk.com/how-to-use-modules/help-desk-module/how-to-create-a-worklog-in-a-ticket.md)
- [System Management Module](https://docs.booldesk.com/how-to-use-modules/system-management-module.md)
- [Check the missing and installed updates](https://docs.booldesk.com/how-to-use-modules/system-management-module/check-the-missing-and-installed-updates.md)
- [Check the installed applications and hardware](https://docs.booldesk.com/how-to-use-modules/system-management-module/check-the-installed-applications-and-hardware.md)
- [Check the computer location](https://docs.booldesk.com/how-to-use-modules/system-management-module/check-the-computer-location.md)
- [Check the remote connection history logs](https://docs.booldesk.com/how-to-use-modules/system-management-module/check-the-remote-connection-history-logs.md)
- [Connect to a remote computer's Powershell and Command Prompt](https://docs.booldesk.com/how-to-use-modules/system-management-module/connect-to-a-remote-computers-powershell-and-command-prompt.md)
- [How to Use Remote File Explorer](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-use-remote-file-explorer.md)
- [How to Use Remote Registry Editor](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-use-remote-registry-editor.md)
- [Add/Remove/Reset Password for a local user](https://docs.booldesk.com/how-to-use-modules/system-management-module/add-remove-reset-password-for-a-local-user.md)
- [How to Manage Processes Remotely](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-manage-processes-remotely.md)
- [How to Manage Services Remotely](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-manage-services-remotely.md)
- [How to Start a Remote Desktop Connection](https://docs.booldesk.com/how-to-use-modules/system-management-module/how-to-start-a-remote-desktop-connection.md)
- [Security Module](https://docs.booldesk.com/how-to-use-modules/security-module.md)
- [How to Install Windows Updates](https://docs.booldesk.com/how-to-use-modules/security-module/how-to-install-windows-updates.md)
- [How to Install Software Updates (Third-Party Patching)](https://docs.booldesk.com/how-to-use-modules/security-module/how-to-install-software-updates-third-party-patching.md)
- [Auto Update](https://docs.booldesk.com/how-to-use-modules/security-module/auto-update.md)
- [How to manage Bitlocker](https://docs.booldesk.com/how-to-use-modules/security-module/how-to-manage-bitlocker.md)
- [Show the Local Administrator group members](https://docs.booldesk.com/how-to-use-modules/security-module/show-the-local-administrator-group-members.md)
- [Asset Management Module](https://docs.booldesk.com/how-to-use-modules/asset-management-module.md)
- [How to Create Assets Manually](https://docs.booldesk.com/how-to-use-modules/asset-management-module/how-to-create-assets-manually.md)
- [How to Create Service Logs (Repairs & Maintenance)](https://docs.booldesk.com/how-to-use-modules/asset-management-module/how-to-create-service-logs-repairs-and-maintenance.md)
- [How to Track Asset Expenses](https://docs.booldesk.com/how-to-use-modules/asset-management-module/how-to-track-asset-expenses.md)
- [Project Management Module](https://docs.booldesk.com/how-to-use-modules/project-management-module.md)
- [How to create a project](https://docs.booldesk.com/how-to-use-modules/project-management-module/how-to-create-a-project.md)
- [Change Management Module](https://docs.booldesk.com/how-to-use-modules/change-management-module.md)
- [How to create a change request](https://docs.booldesk.com/how-to-use-modules/change-management-module/how-to-create-a-change-request.md)
- [How to assign a change request to an agent group/agent](https://docs.booldesk.com/how-to-use-modules/change-management-module/how-to-assign-a-change-request-to-an-agent-group-agent.md)
- [How to send a change request for approval](https://docs.booldesk.com/how-to-use-modules/change-management-module/how-to-send-a-change-request-for-approval.md)
- [How to add a task in a change request](https://docs.booldesk.com/how-to-use-modules/change-management-module/how-to-add-a-task-in-a-change-request.md)
- [Contract Management Module](https://docs.booldesk.com/how-to-use-modules/contract-management-module.md)
- [Configuration Policies](https://docs.booldesk.com/how-to-use-modules/configuration-policies.md)
- [How to Deploy Applications Remotely](https://docs.booldesk.com/how-to-use-modules/configuration-policies/how-to-deploy-applications-remotely.md)
- [Run a script or send a file policy](https://docs.booldesk.com/how-to-use-modules/configuration-policies/run-a-script-or-send-a-file-policy.md)
- [Create the reboot or power policy](https://docs.booldesk.com/how-to-use-modules/configuration-policies/create-the-reboot-or-power-policy.md)
- [How to Manage USB Access (Block/Allow)](https://docs.booldesk.com/how-to-use-modules/configuration-policies/how-to-manage-usb-access-block-allow.md)
- [How to Manage Printers (Add/Remove)](https://docs.booldesk.com/how-to-use-modules/configuration-policies/how-to-manage-printers-add-remove.md)
- [How to Set Desktop Wallpaper & Lock Screen](https://docs.booldesk.com/how-to-use-modules/configuration-policies/how-to-set-desktop-wallpaper-and-lock-screen.md)
- [Update group policy](https://docs.booldesk.com/how-to-use-modules/configuration-policies/update-group-policy.md)
- [Application Management](https://docs.booldesk.com/how-to-use-modules/application-management.md)
- [General](https://docs.booldesk.com/how-to-configure-settings/general.md)
- [How to Add and Configure a Domain](https://docs.booldesk.com/how-to-configure-settings/general/how-to-add-and-configure-a-domain.md)
- [How to Configure Incoming and Outgoing Email](https://docs.booldesk.com/how-to-configure-settings/general/how-to-configure-incoming-and-outgoing-email.md)
- [How to create a company profile](https://docs.booldesk.com/how-to-configure-settings/general/how-to-create-a-company-profile.md)
- [How to Configure Microsoft Entra ID (Azure AD) for BoolDesk](https://docs.booldesk.com/how-to-configure-settings/general/how-to-configure-microsoft-entra-id-azure-ad-for-booldesk.md)
- [How to Add Locations](https://docs.booldesk.com/how-to-configure-settings/general/how-to-add-locations.md)
- [How to create a department](https://docs.booldesk.com/how-to-configure-settings/general/how-to-create-a-department.md)
- [How to Customize Portal Branding](https://docs.booldesk.com/how-to-configure-settings/general/how-to-customize-portal-branding.md)
- [BoolDesk On-Premises Deployment Requirements and Architecture](https://docs.booldesk.com/how-to-configure-settings/general/booldesk-on-premises-deployment-requirements-and-architecture.md)
- [Project](https://docs.booldesk.com/how-to-configure-settings/project.md)
- [How to Create Project Types](https://docs.booldesk.com/how-to-configure-settings/project/how-to-create-project-types.md)
- [How to Create Expense Types](https://docs.booldesk.com/how-to-configure-settings/project/how-to-create-expense-types.md)
- [Asset](https://docs.booldesk.com/how-to-configure-settings/asset.md)
- [How to create an asset category](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-create-an-asset-category.md)
- [How to Create Product Types](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-create-product-types.md)
- [How to configure a product](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-configure-a-product.md)
- [How to Create Asset Statuses](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-create-asset-statuses.md)
- [How to Add Partners](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-add-partners.md)
- [How to Create Asset Assignment Forms](https://docs.booldesk.com/how-to-configure-settings/asset/how-to-create-asset-assignment-forms.md)
- [Help Desk](https://docs.booldesk.com/how-to-configure-settings/help-desk.md)
- [How to define business hours](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-define-business-hours.md)
- [How to create a new category](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-new-category.md)
- [How to configure the SLAs](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-configure-the-slas.md)
- [How to define the SLA matrix](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-define-the-sla-matrix.md)
- [How to Add Analysts](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-add-analysts.md)
- [How to create an analyst group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-an-analyst-group.md)
- [How to create a user group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-user-group.md)
- [How to Create and Configure a Service Catalog Item](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-and-configure-a-service-catalog-item.md)
- [How to Customize the Incident Form Layout](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-customize-the-incident-form-layout.md)
- [How to configure business rules](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-configure-business-rules.md)
- [How to create a workflow](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-a-workflow.md)
- [How to Create Resolution Templates](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-create-resolution-templates.md)
- [How to add a CAB group](https://docs.booldesk.com/how-to-configure-settings/help-desk/how-to-add-a-cab-group.md)
- [Notifications](https://docs.booldesk.com/how-to-configure-settings/notifications.md)
- [Logs](https://docs.booldesk.com/how-to-configure-settings/logs.md)
- [Audit](https://docs.booldesk.com/how-to-configure-settings/logs/audit.md)
- [Operations](https://docs.booldesk.com/how-to-configure-settings/logs/operations.md)
- [System Settings](https://docs.booldesk.com/how-to-configure-settings/system-settings.md)
- [How to Deploy the Windows Agent](https://docs.booldesk.com/how-to-configure-settings/system-settings/how-to-deploy-the-windows-agent.md)
- [Users - Roles - Groups](https://docs.booldesk.com/how-to-configure-settings/users-roles-groups.md)
- [How to Add Users Manually](https://docs.booldesk.com/how-to-configure-settings/users-roles-groups/how-to-add-users-manually.md)