How to Create Service Logs (Repairs & Maintenance)

Overview

Service Logs allow you to record every maintenance event in an asset's lifecycle. whether a laptop is sent out for a screen replacement or a printer undergoes routine servicing, you can log the description, cost, dates, and vendor involved. This is critical for calculating the total cost of ownership and tracking warranty utilization.

Step-by-Step Guide

1. Navigate to the Asset

Access the specific item you need to service.

• From the Inventory > Assets list, click on the name of the asset (e.g., BOOLLAP1).

2. Access the Service Log Tab

• On the asset details page, click on the Service Logs tab (1) in the top navigation bar.

• Click the Create Service Log button (2) on the right side.

3. Enter Service Details

In the "Asset Service Log" window, document the maintenance event.

• Service Type: Select the category (e.g., Repair, Maintenance).

• Status: Update the current status (e.g., Sent To Service Provider).

• Dates: Log the Expected Completion and Completed Date to track turnaround time.

• Description: Enter a clear summary of the issue (e.g., "Add the new HDD").

• Provider & Warranty:

  • Enter the Tracking Number if shipped.

  • Check Is Warranty Covered if applicable.

  • Select the Service Provider (e.g., Lenovo) from your partner list.

• Click Save to record the entry.